Frequently Asked Questions
Returns & Refunds
can i return an item once opened?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.How Do i complete my return?
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.What if i haven't received my refund yet?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at zivannamex@gmail.comCan i return a sale item?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Can i exchange my item?
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email.i recieved the item as a gift, can i return it?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Where do i ship my item to?
To return your product, you should mail your product to: 11480 Sheffield Rd., Fontana, CA, 92347, United States.
Who covers shipping return costs?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How long will it take for me to receive my new item?
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Should i purchase shipping insurance?
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
is there a shipping estimate?
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do you offer same day delivery?
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can I change shipping address?
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Payment
is this a subscription service?
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how do i modify payment method?
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do you offer vouchers?
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With every purchase made, we donate a portion of our profits to the indigenous people of Mexico.
